FAQs

  • What is the difference between a Master Agent and a Direct Agent?

    Direct Agents help affordable connectivity customers enroll in the field for the Sarver Wireless ACP benefits program. They are responsible for setting up locations and managing their inventory.
    Master agent distributors contract other companies as subcontractors with agents working under them. They are responsible for hiring, agent onboarding, inventory, and payroll management.

  • Who qualifies to become a master agent?

    Most of our affordable connectivity master agents have several years of experience in the lifeline and ACP benefits distribution space. Their sales teams have made 10k+ sales per month. We look for experienced business partners that have integrity.

  • Who qualifies to become a direct agent?

    Most of our agents come from the direct sales and lifeline industry. They must be able to pass a background check and also be coachable. Agents will learn sales and leadership skills by working with the Sarver Teams training system.

  • What are the ACP discount amounts?

    The ACP benefits provides discounts of up to $30 on monthly broadband Internet access service (or up to $75 per eligible household on Tribal lands) and up to $100 on certain connected devices (with a required co-pay of between $10 and $50).

  • Who is eligible for ACP benefits discounts on broadband service?

    A household is eligible to receive an affordable connectivity discount if a member of the household meets one of the following criteria:
    Has an income that is at or below 200% of the federal poverty level;
    Receives benefits from Medicaid/Medi-Cal, SNAP/Cal-Fresh, SSI, Federal Public
    Housing Assistance, Veterans and Survivors Pension Benefit, WIC, or Lifeline;
    Is approved to receive benefits under the free and reduced-price school lunch program or the school breakfast program; or
    • Received a Federal Pell Grant during the current award year.
    ACP eligibility will be determined by USAC’s National Verifier and National Lifeline Accountability Database or an alternative verification process approved by the FCC.

  • What rules apply to me when I participate in the program?

    Only eligible consumers may receive ACP discounts. The ACP monthly service and device discounts cannot be transferred to another household or individual. An eligible household is limited to one monthly service discount and one device discount.